Frequently Asked Questions
Everything you need to know about your Neurogan experience.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping times vary by destination.
Do you offer a satisfaction guarantee?
Yes, we offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, please contact our support team to initiate a return or exchange.
Are your products third-party laboratory tested?
Quality is our priority. All Neurogan products undergo rigorous third-party lab testing to ensure purity, potency, and safety. Certificates of Analysis (COAs) are available on our website.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as secure digital payment options like PayPal and Apple Pay.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
Do you ship internationally?
Yes, we ship to many countries worldwide. Please check our shipping policy page for a full list of eligible locations and any specific customs regulations for your region.