Returns & Exchanges

At Neurogan, we stand behind the quality of our products and offer a 30-day satisfaction guarantee to ensure you find the right wellness solution for your needs. If you are not completely satisfied with your purchase, we invite you to initiate a return or exchange for a full refund of the purchase price.

Return Process

• 1.
  Initiate Your Request

  Contact our support team via email or our online portal with your order number and the reason for your return within 30 days of delivery.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all bottles or containers are tightly sealed to prevent damage during transit.

• 3.
  Ship It Back

  Attach the prepaid shipping label provided by our team to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 5-7 business days.